It's the first part of the process of returning a product to a business to receive a refund, replacement, or repair. In this step, European Portwell Technology and our customer will discuss the problem and determine the validity of the issue. Please read carefully to conduct a smooth RMA procedure:
We request you to fill-out the RMA form for each returned good.
RMA goods must be recognized by product type, serial number and warranty status.
Please write a brief description of the error as accurately as possible, which may considerably reduce the repair time.
By filling the form, you will create a ticket in our RMA system.
This will start our internal process and you will receive the RMA number by a confirmation email.
Return for repair
After checking the warranty status, we will provide you the shipping note with all needed information.
Please enclose shipping note to the matching goods for return
Please do not write on the original packaging of the product
Please send the package to the address given on the shipping note.
The repaired goods must be properly packaged in accordance with the ESD guidelines (ESD Norm IEC / TS61340-5-1 Electrostatics).
Assemblies that are not delivered to us in ESD-compliant packaging will be written off as total failures in accordance with our quality guidelines, as any damage caused cannot be determined.
Therefore, we must return all improperly packaged assemblies to you at your expense.